Terms of Service

1 Services Overview

At The Grime Scene provides professional residential and commercial cleaning services in Maryland and Colorado. Our services include but are not limited to:

• Standard home cleaning and maintenance
• Deep cleaning services
• Move-in and move-out cleaning
• Post-construction cleaning
• Commercial and office cleaning
• Specialized cleaning services as agreed upon

The specific scope of work will be discussed and agreed upon prior to each service appointment. Any additional services requested during a scheduled appointment may incur additional charges.

2 Booking & Scheduling

Booking Confirmation

All bookings must be confirmed by At The Grime Scene. You will receive a confirmation via email or phone once your appointment is scheduled. A booking is not considered confirmed until you receive this confirmation.

Scheduling Requirements

• We recommend booking at least 2-3 business days in advance for standard cleanings
• Deep cleaning and move-in/out services should be scheduled at least 5-7 days in advance
• Same-day service may be available upon request (additional fees may apply)
• Recurring service schedules will be established upon initial consultation

Appointment Windows

We provide arrival windows rather than exact times. Our team will make every effort to arrive within the scheduled window and will notify you of any delays.

3 Pricing & Payment

Quotes & Estimates

All quotes provided are estimates based on the information provided by the customer. Final pricing may vary based on the actual condition of the property and any additional services requested.

Payment Terms

• Payment is due upon completion of services unless otherwise arranged
• We accept major credit cards, debit cards, and electronic payment methods
• For commercial accounts, net-30 payment terms may be available with approved credit
• Recurring service customers may set up automatic billing

Price Adjustments

If the scope of work significantly differs from the original quote (e.g., property is in worse condition than described), we will notify you before proceeding with adjusted pricing.

4 Cancellation Policy

Customer Cancellations

• 48+ hours notice: No cancellation fee
• 24-48 hours notice: 25% cancellation fee may apply
• Less than 24 hours notice: 50% cancellation fee may apply
• No-show / same-day cancellation: Full service fee may be charged

Rescheduling

Rescheduling requests made with at least 24 hours notice will not incur any fees, subject to availability.

Our Cancellations

In the rare event that we must cancel or reschedule your appointment, we will provide as much notice as possible and work with you to find an alternative time at no additional cost.

5 Access & Entry

Property Access

You are responsible for providing access to the property at the scheduled time. This may include:

• Being present at the property
• Providing a key, access code, or lockbox information
• Arranging for someone else to provide access
• Leaving the property unlocked (at your own risk)

Lockout Policy

If our team arrives at the scheduled time and cannot gain access to the property, a lockout fee may be charged. We will attempt to contact you and wait a reasonable amount of time before departing.

Security

All access information provided is kept confidential and secure. Our team members are background-checked and trained in proper security protocols.

6 Customer Responsibilities

To ensure the best possible service, customers agree to:

• Provide accurate information about the property and its condition
• Secure or remove valuable, fragile, or irreplaceable items
• Ensure pets are secured in a safe location during service
• Disclose any known hazards, infestations, or biohazards
• Provide working utilities (water, electricity) as needed for cleaning
• Clear excessive clutter that would prevent effective cleaning
• Inform us of any alarm systems and provide codes if necessary

7 Service Guarantees

Satisfaction Guarantee

We stand behind the quality of our work. If you are not completely satisfied with our cleaning service, please contact us within 24 hours of service completion, and we will return to address any concerns at no additional charge.

Guarantee Limitations

Our satisfaction guarantee does not cover:

• Permanent stains or damage that existed prior to our service
• Issues that arise more than 24 hours after service completion
• Areas not included in the agreed-upon scope of work
• Damage caused by customer negligence or misuse

Quality Standards

Our team follows detailed cleaning checklists and quality standards. We conduct regular training and quality assessments to ensure consistent, high-quality service.

8 Liability & Insurance

Insurance Coverage

At The Grime Scene is fully insured with general liability insurance and workers' compensation coverage. This protects both our team and your property.

Damage Claims

In the unlikely event that damage occurs during our service:

• Please report any damage within 24 hours of service
• We will investigate all claims promptly and fairly
• Legitimate claims will be processed through our insurance
• We may request photos or documentation of the damage

Limitation of Liability

Our liability for any damage is limited to the replacement value or repair cost of the damaged item, up to a maximum of the service fee paid. We are not liable for:

• Pre-existing damage or wear
• Items not properly disclosed or secured
• Consequential or indirect damages
• Items of sentimental value beyond their market value

9 Termination

Termination by Customer

You may terminate recurring services at any time with written notice. No termination fees apply for customers in good standing.

Termination by At The Grime Scene

We reserve the right to terminate services or refuse future bookings in cases of:

• Non-payment or repeated late payments
• Unsafe or hazardous conditions at the property
• Harassment or inappropriate behavior toward our staff
• Repeated cancellations or no-shows
• Any other breach of these Terms of Service

10 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which the services are provided (Maryland or Colorado), without regard to its conflict of law provisions.

Any disputes arising from these terms or our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11 Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. For recurring service customers, we will provide notice of material changes via email.

Your continued use of our services after any changes constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

12 Contact Information

If you have questions about these Terms of Service or need to report an issue, please contact us: