Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Table of Contents
1 Information We Collect
At The Grime Scene ("we," "us," or "our") collects information to provide and improve our cleaning services. We collect information in the following ways:
Information You Provide Directly
When you interact with our services, you may provide us with:
- Contact information (name, email address, phone number, mailing address)
- Service location details and property information
- Billing and payment information
- Communication preferences
- Feedback, reviews, and correspondence with our team
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, referring URLs)
- Location information (based on IP address)
- Cookies and similar tracking technologies
2 How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our cleaning services
- Processing transactions and sending related information
- Responding to your inquiries and providing customer support
- Sending promotional communications (with your consent)
- Scheduling and confirming appointments
- Analyzing usage patterns to improve our website and services
- Protecting against fraud and unauthorized activity
- Complying with legal obligations
Note: We will never sell your personal information to third parties for their marketing purposes.
3 Information Sharing
We may share your information in the following circumstances:
Service Providers
We may share information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, and analytics.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose information if required by law or in response to valid legal processes, such as a subpoena or court order.
Protection of Rights
We may share information when we believe it's necessary to protect our rights, your safety, or the safety of others.
4 Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security assessments and updates
- Employee training on data protection practices
- Access controls and authentication requirements
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5 Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
6 Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Opt out of marketing communications at any time
- Data Portability: Request your data in a portable format
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided at the end of this policy.
7 Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
8 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
9 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
10 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Inquiries
For any privacy-related questions or to exercise your rights, you can reach us through the following channels: